Shipping Policy

Our Commitment to You

At Modern House Design, we’re dedicated to transforming your living spaces with contemporary home organization and décor solutions. We understand that creating beautiful, organized environments requires quality products and exceptional service. Our streamlined shipping and returns processes ensure your complete satisfaction with every purchase.

Shipping Information

We deliver worldwide (excluding select remote areas and parts of Asia) with the following shipping options:

Order Processing Time

All orders are processed within 1-2 business days before shipment.

Shipping Methods & Timeframes

• Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
• Free Shipping – Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Please note that delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to be completely satisfied with your Modern House Design purchase. If you’re not happy with your order, we offer a straightforward returns process.

Return Eligibility

• Return Window: 15 days from the date you receive your order
• Condition Requirement: Items must be unused, in original packaging, and in resalable condition
• Proof of Purchase: Original order confirmation or receipt required

Step-by-Step Return Process

Step 1: Submit Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

• Subject: Return Request – Order #[Your Order Number]
• Body:
  • Dear Modern House Design Team,
  • I would like to request a return/exchange for my recent order.
  • Order Number: [Your Order Number]
  • Product(s) to Return: [Product Name(s)]
  • Reason for Return: [Please specify reason]
  • Preferred Resolution: [Refund / Exchange for [Product Name]]
  • Contact Information: [Your Phone Number]
  • Thank you, [Your Name]

Step 2: Receive Authorization & Instructions

Within 1-2 business days, we’ll email you:

• Return authorization number
• Prepaid shipping label (for defective items only)
• Return shipping address
• Detailed packing instructions

Step 3: Package and Ship Your Return

• Include all original packaging and materials
• Place the return authorization number visibly on the package
• Use the provided shipping label or ship to our address

Step 4: Processing & Refund

Once we receive and inspect your return:

• Processing time: 3-5 business days
• Refund issued to your original payment method
• Exchange items shipped within 1-2 business days after return processing

Refund Timeline & Method

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return processing
• PayPal Payments: 3-5 business days after return processing
• Refund Method: Original payment method only
• Shipping Costs: Original shipping fees are non-refundable unless return is due to our error

Note: The time for the refund to appear in your account may vary depending on your financial institution.

Exchange Process

For exchanges to a different product:

• Follow the standard return process above
• Clearly indicate your desired exchange item in your request
• Price differences will be charged or refunded as applicable
• Exchange items ship via your original shipping method

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We’ll provide a prepaid return shipping label
• Receive replacement at no additional cost

This Shipping & Returns Policy was last updated in accordance with our Privacy Policy last updated October 2023. We reserve the right to modify this policy at any time, with changes effective upon posting to our website.