Returns & Exchanges

Our Commitment to Your Satisfaction

At Modern House Design, we’re dedicated to creating organized, beautiful spaces with trusted, secure transactions. We stand behind the quality of our contemporary home organization and décor products. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Eligibility

• Return Window: 15 days from the date you receive your order
• Condition Requirement: Items must be unused, in original packaging, and in resalable condition
• Proof of Purchase: Original order confirmation or receipt required

Step-by-Step Return Process

Step 1: Submit Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Step 2: Receive Authorization & Instructions

Within 1-2 business days, we’ll email you:

• Return authorization number
• Prepaid shipping label (for defective items)
• Return shipping address
• Detailed packing instructions

Step 3: Package and Ship Your Return

• Include all original packaging and materials
• Place the return authorization number visibly on the package
• Use the provided shipping label or ship to our address

Step 4: Processing & Refund

Once we receive and inspect your return:

• Processing time: 3-5 business days
• Refund issued to your original payment method
• Exchange items shipped within 1-2 business days after return processing

Refund Timeline & Method

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return processing
• PayPal Payments: 3-5 business days after return processing
• Refund Method: Original payment method only
• Shipping Costs: Original shipping fees are non-refundable unless return is due to our error

Note: The time for the refund to appear in your account may vary depending on your financial institution.

Exchange Process

For exchanges to a different product:

1. Follow the standard return process above
2. Clearly indicate your desired exchange item in your request
3. Price differences will be charged or refunded as applicable
4. Exchange items ship via your original shipping method

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We’ll provide a prepaid return shipping label
• Receive replacement at no additional cost

This Returns & Exchanges Policy was last updated in accordance with our Privacy Policy last updated October 2023. We reserve the right to modify this policy at any time, with changes effective upon posting to our website.