FAQ

Modern House Design specializes in contemporary home organization and decorative solutions. Our product range includes accent furniture, home décor, storage solutions, and organizational accessories that combine functionality with aesthetic appeal. We focus on helping customers create stylish, organized living spaces with products that are both practical and visually appealing.

Our customers are typically homeowners and renters who value organization, clean design, and functional home solutions. They appreciate contemporary style and are looking for practical ways to enhance their living spaces. Our products appeal to those who want to transform their homes into organized, stylish environments without compromising on design.

We offer a wide range of home organization and decorative products including:

• Accent furniture and decorative accents
• Baker’s racks, carts, and drying racks
• Bath accessories and storage solutions
• Closet organizers and garment racks
• Desks, laptop desks, and accessories
• Storage baskets, boxes, totes, and hampers
• Food dispensers and garage storage solutions

Simply browse our website, add your selected items to the cart, and proceed to checkout. You’ll need to provide your shipping information and select your preferred payment method.

Order modifications or cancellations are only possible within the first 24 hours after placement, as we process orders quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify or cancel your order.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.

Your credit card will be charged when your order is processed, which typically occurs within 1-2 business days of placing your order.

We offer two shipping options:

• Standard Shipping – $12.95: Delivered via DHL or FedEx within 10-15 days after dispatch
• Free Shipping – Available for orders over $50: Delivered via EMS within 15-25 days after dispatch

Order processing typically takes 1-2 business days before your items are dispatched for shipping.

Yes, we ship worldwide with the exception of some Asian countries and remote locations. Please note that international shipments may be subject to customs duties or import taxes depending on your country’s regulations.

Yes, once your order is dispatched, you’ll receive a confirmation email with tracking information that allows you to follow your products’ journey from our warehouse to your doorstep.

Delivery times are estimates and may vary based on destination and customs processing. If your order is significantly delayed, please contact us at [email protected] and we’ll help track your shipment.

We accept returns within 15 days of receipt. Items must be in their original condition, unused, and in the original packaging. Please contact our customer service team to initiate a return process.

Customers are responsible for return shipping costs unless the return is due to our error or defective products.

Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

We currently don’t offer direct exchanges. If you need a different item, we recommend returning the original purchase and placing a new order for the desired product.

You can reach our customer service team at [email protected]. We typically respond within 1-2 business days.

Our customer service team is available during regular business hours, Monday through Friday. We strive to respond to all inquiries within 24-48 hours.

Our operations are based at 3108 Warner Street, Miami Springs, US 33166. All orders are processed and shipped from our facility in Miami Springs.